Terms & Conditions

Version 1.0, last updated: April 17, 2024

1. Definitions

"Free Subscriber" means Subscriber who is using Service for free in accordance with the Subscription presented on Glifo Site as free.
"GB" means a gigabyte of storage space available for Subscriber to use within Service.
"Glifo" means Net service SIA, registration number: 40103504363, entered into the Register of enterprises of the Latvian Republic.
"Glifo Site" means websites operated by Glifo, including, but not limited to, https://www.glifo.io.
"Hosting System" means any server, real or virtual, network, Internet connection, infrastructure, hardware and applications used by Glifo to host Software.
"Service" means access to Software hosted by Glifo on Hosting System and provided to Subscriber by Glifo via the Internet. For the avoidance of doubt, Service is not produced to the specifications of Subscriber nor customized through modification or personalization, and is intended for mass use.
"Service Subscription Term" means the period of time during which Subscriber is entitled to use Service and Software.
"Software" means the software program accessible at https://app.glifo.io.
"Subscriber" means the individual, company, or other legal entity specified in the Subscription Confirmation, exercising rights under this Agreement and complying with all of the terms of this Agreement. Subscriber includes any entity which directly or indirectly controls, is controlled by, or is under common control with Subscriber. For the purposes of this definition, “Control” means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.
"Subscriber’s Data" means all electronic data or information submitted by Subscriber or its Users via Service and stored by Glifo on Hosting System.
"Data Storage Limit" means the number of GB a Subscriber and its Users are allowed to use within the Service. For avoidance of doubt, the number of GBs is fixed per Team.
"Subscription" means the right of Subscriber to use Service and Software in accordance with this Agreement.
"Subscription Confirmation" means an email message sent by Glifo to Subscriber to confirm Subscriber’s right to use Service including Service Subscription Term, the number of Users and the Data Storage Limit.
"URL" means static URL or unique URL to Glifo Site that allows Subscriber to use Service.
"User" means an individual or a bot with a user account created by Licensee granting the individual the right to access the Software and use it to communicate with other Users.

2. Subscribers’ Responsibilities

Subscriber agrees to:
1. register on Glifo Site for using Service. Subscriber shall provide Glifo with a name for Subscriber’s identification, a valid email address, and other information required by the registration form on Glifo Site to enable Glifo to create Subscriber’s URL;
2. obtain an Internet connection, any equipment necessary for the Internet connection, and any third-party software necessary for using Service, including, but not limited to, browser software that supports a data security protocol compatible with the protocol used by Glifo, and;
3. use Service in compliance with Documentation and within the limitations set out in Subscription Confirmation. If the Subscription parameters as outlined in Subscription Confirmation obtained by Subscriber do not meet Subscriber’s needs, Subscriber may adjust the parameters of Subscription as set forth in Section 4 and Section 6 of this Agreement. The new parameters of Subscription shall become effective immediately upon confirmation by Glifo.
Subscriber shall not, and will make sure that Users do not:
1. modify, alter, tamper with, repair, or otherwise create derivative works of Service or associated Software (except to the extent Software or any or its parts are provided to Subscriber under a separate license that expressly permits the creation of derivative works);
2. reverse-engineer, disassemble, or decompile Service or apply any other process or procedure to derive the source code of Service or associated Software;
3. use Service in a way intended to avoid incurring fees or exceeding the limitations outlined in the Subscription Confirmation limits;
4. use Service to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy or copyrights;
5. attempt to gain unauthorized access to Service or to Hosting System; or
6. provide access to Service or right to use Service to a third party.
Subscriber shall be responsible for:
1. Users’ compliance with this Agreement. If Subscriber becomes aware of any violation of Subscriber’s obligations under this Agreement by a User, Subscriber shall immediately terminate such User’s rights to use Service;
the legality of Subscriber’s Data and of the means by which Subscriber acquired Subscriber’s Data. If Subscriber becomes aware of any Subscriber’s Data violating this Agreement or any third-party rights, Subscriber shall immediately remove such Subscriber’s Data from Service;
compliance with applicable laws and government regulations;
configuring and using the Service, and;
the confidentiality of Subscriber’s URL, any Subscriber’s Data, passwords and user names and their use by Users; and
Subscriber’s Data backup.

3. Glifo’s Responsibilities

If Subscriber has subscribed for using Service on Glifo Site, Glifo will provide Subscriber with a URL and other details required for using Service.
Glifo shall provide Subscription to Subscriber during the Service Subscription Term specified in Subscription Confirmation and to the extent permitted by the limitations outlined in Subscription Confirmation obtained by Subscriber.
Glifo will use commercially reasonable efforts to make Service available to Subscriber 24 hours a day, 7 days a week, except for:
1. planned downtime;
2. Hosting System failures, including Internet software provider failures or delays, or;
3. any unavailability caused by circumstances beyond Glifo’s reasonable control (force majeure).

4. Subscriptions For Using The Service

Service Subscription Term for using Service in accordance with the obtained Subscription shall be the period of one (1) month or one (1) year as chosen by Subscriber when choosing their Subscription on Glifo Site. Service Subscription Term for Free Subscribers lasts until termination of this Agreement in accordance with its terms. Service Subscription Term shall commence on the Subscription start date and continue for the time period specified in Subscription Confirmation. Unless Subscriber expressly opts out, the Service Subscription and the Service Subscription Term renew automatically. Subscriber can opt out of the automatic renewal of its Service Subscription in its Glifo Account at any time.

5. Free Trial

Subject to the terms of this Agreement, Subscriber is granted the right to use Service for evaluation purposes free of charge for a period specified in Subscription Confirmation starting from the date of switching to the free trial (the “Trial Period”). Glifo will make Service available to Subscriber on a trial basis until the earlier of:
1. expiration of the Trial Period, or;
2. Subscriber obtaining any of the available Subscriptions.
Subscriber’s use of Service during the Trial Period shall be limited to the internal evaluation of Software for the sole purpose of determining whether Service meets Subscriber’s requirements and whether Subscriber desires to continue using Service.
GLIFO DOES NOT WARRANT THAT ANY SUBSCRIBER’S DATA ENTERED BY SUBSCRIBER DURING THE TRIAL PERIOD AND ANY CUSTOMIZATIONS MADE TO SERVICE BY OR FOR SUBSCRIBER DURING THE FREE TRIAL WILL BE STORED OR AVAILABLE UPON EXPIRATION OF THE TRIAL PERIOD, UNLESS SUBSCRIBER OBTAINS AN APPROPRIATE PAID SUBSCRIPTION TO CONTINUE USING SERVICE. Subscriber is responsible for taking measures to prevent loss or damage of Subscriber’s Data upon expiration of the Trial Period.

6. Fees And Payments

Fees for using Service shall be as set forth on Glifo Site, unless agreed otherwise between the parties in writing. Glifo will charge Subscriber for using Service on the basis of the following:
1. Service Subscription Term duration;
2. Number of Users;
and pursuant to payment terms published on Glifo Site.
Subject to Section 6(1) above, for monthly Subscriptions, Subscriber will be charged at the end of the monthly Service Subscription Term for the maximum number of Users registered in Service during that month. Banned User accounts are not included in the calculation. In such case, the VAT supply date is the last date of the month.
Subject to Section 6(1), for annual Subscriptions, Subscriber will be charged at the beginning of Service Subscription Term based on the number of Users. Throughout the annual Service Subscription Term, Subscriber may add more Users up to the limit of 150% of the Users set in the original Subscription Confirmation. Exceeding these limits requires a separate order made by Subscriber. The maximum number of Users each month is tracked automatically. At the end of Service Subscription Term, Subscriber will be charged for the total number of extra Users added each month according to the monthly pricing specified on Glifo Site. The VAT supply date is the date when the invoice is issued.
Subject to Section 6(2) and 5(2), if the amount of Subscriber’s Data stored in the Service exceeds at any point in time the Data Storage Limit corresponding to the total number of Users that the Subscriber has, then the Subscriber will be asked by Glifo to increase the number of Users on the basis of the actual amount of Subscriber’s Data used (e.g. if a Subscriber has 30 Users and its actual use of Subscriber’s Data equals to a Data Storage Limit of 50 Users, then the Subscriber will be asked to pay for 50 Users). The Subscriber hereby undertakes to increase and pay for the number of Users accordingly to comply with Glifo’s request. Should the Subscriber fail to increase the number of Users, Glifo reserves the right to temporarily suspend the Service as per Section 11 and subsequently terminate the Service as per Section 12.
All amounts payable to Glifo will be paid by Subscriber without set-off or counterclaim, and without any deduction or withholding. Any levies, duties, and/or taxes imposed by Subscriber’s jurisdiction (including, but not limited to, value added tax, sales tax, and withholding tax) shall be borne solely by Subscriber. Subscriber may not deduct any amounts from fees payable to Glifo, unless otherwise specified by Glifo. Glifo may charge Subscriber interest at the rate of 1.5% per month (or the highest rate permitted by law, if less) on all late payments.
To ensure uninterrupted availability of Service, Subscriber shall pay the applicable Service subscription fee by the due date set forth by Glifo in purchase documents or any payment reminders. If Subscriber does not pay the applicable subscription fee by the due date, Glifo will have the right to:
1. limit access to Service for Subscriber and Users except those Users with admin level access who will retain access to the Global Settings page for the purposes of making payment upon the expiration of two (2) calendar weeks following the payment due date;
2. suspend or terminate Service in accordance with Sections 11 and 12 of this Agreement.
Subscriber will reimburse Glifo for any additional costs incurred by Glifo to collect any late payment for Subscriber’s use of Service and resulting from Subscriber’s breach of this Section 6.

7. Ownership

Glifo retains ownership of all proprietary rights to Service and Software associated or displayed withService, and to all related trade names, trademarks, and service marks. Subscriber’s rights acquired in relationtoService are limited to those necessary to enable Subscriber and its Users to effectively use Service. All otherrights remain reserved to Glifo.
Glifo does not acquire any rights to Subscriber’s Data transmitted, collected, or created by Subscriber viaService. Subscriber retains ownership of all proprietary rights to Subscriber’s Data.
Subscriber grants Glifo a royalty-free, worldwide, irrevocable, sub-licensable, transferable, perpetuallicense to use and incorporate into Service any suggestions, enhancement requests, recommendations or otherfeedbackprovided by Subscriber and its Users with regards to Service or Software.

8. Indemnification

Subscriber will defend, indemnify, and hold harmless Glifo, its affiliates, and each of their respective employees, officers, directors, and representatives from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to any third-party claim concerning:
1. Subscriber’s or any User’s use of Service (including any activities under Subscriber’s URL and use by Subscriber’s employees and personnel);
2. the breach of this Agreement or violation of applicable law by Subscriber or any User;
3. Subscriber’s Data or the combination of Subscriber’s Data with other applications, content, or processes, including any claim involving alleged infringement or misappropriation of third-party rights by Subscriber’s Data or by use, development, design, production, advertising or marketing of Subscriber’s Data; or
4. a dispute between Subscriber and any User.
Glifo will promptly notify Subscriber of any claim subject to the previous section above, but Glifo’s failure to promptly notify Subscriber will only affect Subscriber’s obligations to the extent that Glifo’s failure prejudices Subscriber’s ability to defend the claim. Subscriber may:
1. use counsel of Subscriber’s own choosing (subject to Glifo’s written consent) to defend against any claim; and
2. settle the claim as Subscriber deems appropriate, provided that Subscriber obtains prior written consent from Glifo before entering into any settlement. Glifo may also assume control of the defense and settlement of the claim at any time.

9. Disclaimer

SERVICE AND THE ASSOCIATED SOFTWARE ARE PROVIDED “AS IS.” GLIFO MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE REGARDING SERVICE AND/OR SOFTWARE, INCLUDING ANY WARRANTY THAT SERVICE AND/OR SOFTWARE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY CONTENT, INCLUDING SUBSCRIBER’S DATA, WILL BE SECURE OR NOT OTHERWISE LOST OR DAMAGED. EXCEPT TO THE EXTENT PROHIBITED BY LAW, GLIFO DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE.

10. Limitations Of Liability

GLIFO WILL NOT BE LIABLE TO SUBSCRIBER FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR DATA), EVEN IF GLIFO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, GLIFO WILL NOT BE RESPONSIBLE FOR ANY COMPENSATION, REIMBURSEMENT, OR DAMAGES ARISING IN CONNECTION WITH:
1. SUBSCRIBER’S INABILITY TO USE THE SERVICE AND/OR SOFTWARE, INCLUDING AS A RESULT OF ANY TERMINATION OR SUSPENSION OF THIS AGREEMENT OR SUBSCRIBER’S USE OF SERVICE AND/OR SOFTWARE;
2. GLIFO’ DISCONTINUATION OF PROVIDING SERVICE AND/OR SOFTWARE;
3. ANY UNANTICIPATED OR UNSCHEDULED DOWNTIME OF ALL OR A PORTION OF SERVICE AND/OR SOFTWARE FOR ANY REASON, INCLUDING AS A RESULT OF POWER OUTAGES, SYSTEM FAILURES OR OTHER INTERRUPTIONS;
4. THE COST OF PROCUREMENT OF A SUBSTITUTE SERVICE OR SOFTWARE;
5. ANY INVESTMENTS, EXPENDITURES, OR COMMITMENTS BY SUBSCRIBER IN CONNECTION WITH THIS AGREEMENT OR SUBSCRIBER’S USE OF OR ACCESS TO THE SERVICE AND/OR SOFTWARE; OR
6. ANY UNAUTHORIZED ACCESS TO, ALTERATION OF, OR THE DELETION, DESTRUCTION, DAMAGE, LOSS, OR FAILURE TO STORE ANY OF SUBSCRIBER’S DATA.
IN ANY CASE, GLIFO’ AGGREGATE LIABILITY UNDER THIS AGREEMENT WILL BE LIMITED TO THE AMOUNT THAT SUBSCRIBER ACTUALLY PAID TO GLIFO UNDER THIS AGREEMENT FOR THE SERVICE THAT GAVE RISE TO THE CLAIM DURING THE 12 MONTHS PRECEDING THE CLAIM. THIS LIMITATION WILL APPLY EVEN IF GLIFO HAS BEEN ADVISED OF THE POSSIBILITY OF LIABILITY EXCEEDING SUCH AMOUNT AND NOTWITHSTANDING ANY FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
Glifo will not be liable for any delay or failure to perform any obligation under this Agreement where the delay or failure results from any cause beyond Glifo’s reasonable control, including, but not limited to, acts of God, labor disputes or other industrial disturbances, systemic electrical, telecommunications, or other utility failures, earthquakes, storms or other elements of nature, blockages, embargoes, riots, acts or orders of government, acts of terrorism, or war.

11. Temporary Suspension

Glifo may suspend Subscriber’s right to use Service or any portion of Service immediately upon a notice to Subscriber if Glifo determines that:

Subscriber’s or User’s use of Service may adversely impact or poses security or legal risks to Glifo, Service, Hosting System, or any third party;
Subscriber does not comply with the payment obligations under Section 6 of this Agreement;
Subscriber has ceased to operate in the ordinary course of business, made an assignment for the benefit of creditors or similar disposition of Subscriber’s assets, or become the subject of any bankruptcy, reorganization, liquidation, dissolution, or similar proceeding; or
Subscriber is using Subscription in violation of this Agreement.

12. Term And Termination

This Agreement takes effect when Subscriber clicks an “I Accept” button or checkbox presented with these terms and shall continue until terminated by either party as provided herein.
Either party may terminate this Agreement for cause if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors. Subscriber can terminate this Agreement for cause upon 30 days written notice to Glifo of a material breach if such breach remains uncured at the expiration of such period.
Upon termination of this Agreement for cause by Subscriber as outlined in Section 12.2 above, Glifo shall refund to Subscriber any prepaid fees covering the Service Subscription Term remaining after the Agreement termination date. Upon any termination for cause by Glifo, Subscriber shall pay any unpaid fees covering the remainder of the Service Subscription Term after the Agreement termination date.
Glifo may terminate this Agreement immediately upon notice to Subscriber if
1. Glifo decides to cease providing Service due to any business, economical, legal, or regulatory reason or
2. Subscriber has violated the terms of this Agreement and not cured such violation within 3 days of receiving notice of such violation from Glifo, or
3. the Free Subscriber has not logged in for 3 calendar months in a row.
Glifo will store Subscriber’s Data and make it available to Subscriber for export after the Agreement termination date according to the following schedule:
1. Subscriber’s Data of Trial Period Users will be deleted one month and two weeks after the expiration of Service Subscription Term.
2. Subscriber’s Data of Free Users will be deleted 3 months and two weeks after the last interaction of the User with Service.
3. Subscriber’s Data of Users with an unpaid Subscription will be deleted 3 months and two weeks after the expiration of Service Subscription Term.
4. Subscriber’s Data of Users with a paid Subscription will be deleted 6 months and two weeks after the expiration of Service Subscription Term. Upon expiration of the periods of time outlined above, Glifo will have no obligation to store or make available to Subscriber any of Subscriber’s Data and, unless legally prohibited, will have the right to remove Subscriber’s Data from Hosting System. Glifo will notify Subscriber about the planned deletion of Subscriber’s Data in advance. Glifo will exercise commercially reasonable efforts to keep a backup of the deleted Subscriber’s Data for six months after deletion unless Subscriber instructs Glifo to delete the backup of Subscriber’s Data along with Subscriber’s Data. After this time, it will not be possible to restore the deleted Subscriber’s Data anymore.
Subscriber can request manual deletion of Subscriber’s Data currently stored with Glifo through filling out the relevant request form on Glifo Site. Glifo will use commercially reasonable efforts to keep an automatic backup of Subscriber’s Data deleted in this manner for 1 month after deletion, unless Subscriber instructs Glifo to delete the backup of Subscriber’s Data along with Subscriber’s Data.

13. Marketing

If Subscriber is a legal entity, Subscriber gives Glifo permission to publicly identify Subscriber as Glifo’s customer and refer to Subscriber by name or trade name, display its logo and trademarks, and describe its business in marketing materials, on the Glifo Website, and in other public documents. Subscriber gives Glifo permission to do this, but only for marketing purposes. Glifo can use Subscriber’s name, trade name, and trademarks. Glifo is not required to pay a fee for this permission (it is ‘royalty-free’), and it applies worldwide.

14. Notices

Glifo may provide any notice to Subscriber under this Agreement by posting such notice on Glifo Site or sending a message to Subscriber’s email address. Notices that Glifo provides by posting on Glifo Site will be effective upon posting and notices Glifo provides by email will be effective when Glifo sends the email message. It is Subscriber’s responsibility to keep Subscriber’s email address current.
To give Glifo any notice under this Agreement, Subscriber shall contact Glifo by email at sales@glifo.io. Glifo may update the facsimile number, address or email for notices to Glifo by posting a notice on Glifo Site. Notices provided by personal delivery will be effective immediately. Notices provided by facsimile transmission or overnight courier will be effective one business day after they are sent. Notices provided by registered or certified mail will be effective three business days after they are sent. Notices provided by email will be effective on the next business day after they are sent.

15. Export Control Laws

Subscriber must comply with all applicable laws and regulations relating to export restrictive measures, economic sanctions, export controls, import regulations, and trade embargoes, including those maintained by the European Union and the United States of America ("Export Control Laws"). Subscriber confirms (‘represents and warrants’) that Subscriber is not an entity, nor it is owned by, controlled by, or otherwise related to a person or entity, or acting on behalf of any person or entity, that is targeted by Export Control Laws. This means that Subscriber will ensure that Services and Software, related services, and/or technical data is not:

accessed, downloaded, transferred, provided, exported, or re-exported directly or indirectly in violation of Export Control Laws; or
used for any purpose prohibited by Export Control Laws.

Subscriber is also expected to report any concerns of non-compliance with these requirements and address any questions to ethics@glifo.io, compliance@glifo.io, or legal@glifo.io. In addition, Subscriber is required to cooperate with Glifo in Glifo’s efforts to verify Glifo’s and Subscriber’s compliance with Export Control Laws.

16. Closing Provisions

Subscriber agrees to be identified as a customer of Glifo and agrees that Glifo may refer to Subscriber by name, trade name and trademark, if applicable, and may briefly describe Subscriber’s business in Glifo marketing materials, on Glifo Site, and in public or legal documents. Subscriber hereby grants Glifo a worldwide, non-exclusive, royalty-free license to use Subscriber’s name and any of Subscriber’s trade names and trademarks solely pursuant to this marketing section.
This Agreement is governed by the laws of the Latvian Republic. All disputes arising from the present Agreement and/or in connection with it shall be finally brought to and decided by any relevant competent common court in the Latvian Republic. The parties agree that the United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.
This Agreement can be updated from time to time, to reflect changes in Service and how it is offered to subscribers. If this happens, Glifo will update this Agreement on the Glifo Site and let Subscriber know either by:
1. Displaying the updated version to Subscriber in Service;
2. Displaying the updated version in Subscriber’s account; or
3. Sending the updated version to the email address used in Subscriber’s account. The updated Agreement will start (‘come into effect’) on the date specified in the updated Agreement. By continuing to use Service after 30 days from the effective date, Subscriber agrees to be bound by the modified Agreement. Glifo respects that Subscriber may not agree to the updated Agreement. If that is the case, Subscriber can terminate its subscription at any time up to 30 days after the effective date of the updated Agreement. Termination according to this Section entitled Subscriber to a pro-rata refund of the pre-paid unused subscription fees.
The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, or a fiduciary or employment relationship between the parties.
Sections 6, 8, 9, 10, 12.3, 12.4, 16.1, 16.2, and 16.7 shall survive any termination or expiration of this Agreement.
There are no third-party beneficiaries to this Agreement.
If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in effect.
Children and minors. If you are under 18 years old, then by entering into this Agreement you explicitly stipulate that:
1. you have legal capacity to conclude this Agreement or that you have valid consent from a parent or legal guardian to do so and
2. you understand and agree to the Glifo Privacy Policy available at https://www.glifo.io/legal/docs/privacy/privacy.html. You may not enter into this Agreement if you are under 13 years old. IF YOU DO NOT UNDERSTAND THIS SECTION, DO NOT UNDERSTAND THE GLIFO PRIVACY POLICY, OR DO NOT KNOW WHETHER YOU HAVE THE LEGAL CAPACITY TO ACCEPT THESE TERMS, PLEASE ASK YOU PARENT OR LEGAL GUARDIAN FOR HELP. For exceptions or modifications to this Agreement, please contact Glifo at:

Email: sales@glifo.io